Mail Club Q&A
Shipping Times
Joined between August 1-28th? Your first letter will be September's edition, shipped out the first week of September. Shipments will come from Massachusetts, USA, and there is no tracking on letter mail; it can take anywhere from 7 - 30 business days. If you suspect there might be a problem with your subscription, send me an email!
Billing
You will be billed on the same day of each month you initially subscribed. To check your account details, visit the person icon in the top right next to the cart.
Subscription Details
Tier One: Disconnect and enjoy a monthly creative escape delivered to your door. Each Palette & Page Mail Club letter features an original custom art print designed to inspire, paired with a personal letter. Inside, you'll find thoughtfully selected book recommendations tailored to spark your imagination, plus analog activity ideas to unplug and create. Perfect for artists, readers, and anyone seeking a tangible dose of creativity each month.
Tier Two- Premium: Palette & Page Premium is a curated subscription designed for creative souls. Each box features a custom art print, paired with a personal letter offering carefully selected book recommendations, activity ideas to spark creativity, and themed recipes. Premium members also receive all the materials needed to bring a themed craft project to life, everything from supplies to step-by-step guidance and examples. Each month will include one bonus goodie, such as stickers, bookmarks, coloring-sheet, and more. This is not just a letter in the mail, but an experience, one that can be enjoyed by anyone. Bonus- every craft can be done, with assistance, by children!
Tier Three- Pen Pal: Palette & Page Pen Pal is an elevated subscription experience that transforms your mailbox into a creative experience. Each month, you'll receive a custom art print, a personal letter with curated book recommendations, activity ideas to ignite your imagination, recipes to explore, and the step-by-step instructions to a themed craft project with all materials so you can create something meaningful. Plus, a surprise bonus item arrives each month: stickers, bookmarks, coloring sheets, and more. Every craft is child-friendly and can be enjoyed with assistance, making it perfect for families or solo creators of any age. As a Pen Pal member, you'll also receive a custom postcard, pre-addressed and pre-stamped. Send it back to me, and you'll receive a personal handwritten response, a genuine connection in a digital world. This isn't just a subscription. It's a monthly conversation between creative minds, delivered with intention and care.
Subscriptions Change
You can manage your account for payment method change or cancel by going to your account or emailing me at paletteandpageart@gmail.com
Returns & Refunds
No Returns, Exchanges or Refunds:The products are made to order so all purchases are non-refundable. To cancel an order, contact me within 24 hours of purchase, and I will do my best to assist. Please contact if you have any problems with your order.
Letter or Package Damage: If your mailer arrived damaged or incorrect, please email me at paletteandpageart@gmail.com with your name and photos of the item(s).